Terms of service

Spider blocks specific content types and domains at its sole discretion. Custom licenses are not available.

You are responsible for any data you acquire through Spider and any downstream use of that data.

A data processing agreement is available with enterprise plans .

By using Spider, you agree that we are not responsible for account blocks, data obtained, or restrictions imposed by third-party software or platforms.

To the extent the law allows, Spider's total liability for all claims connected to the service is limited to the fees you paid Spider in the 12 months before the claim arose. Spider is not liable for indirect or consequential loss, or for lost profits, revenue or data.

Nothing in these terms limits liability that the law does not allow us to limit.

Promotions are offered occasionally and apply to new accounts or specific situations.

Spider Shield is a free firewall provided in exchange for bandwidth. By turning on Spider Shield, you agree that Spider may route a portion of internet traffic through your device's connection, including requests to load, render, and test third-party public websites, in the same manner as the Spider Peers application.

Spider Shield runs in the background while it is turned on. You may turn it off or uninstall it at any time. Spider Shield does not sell your personal browsing, keeps your own traffic on your own IP address, and does not route sensitive categories (such as banking and webmail) through your connection.

Spider Shield also sends Spider anonymous usage events: install, the consent screen and your choice on it, turning Shield on or off, uninstall, the kind of any error, and a daily check-in that says whether it is connected. Each event carries an anonymous ID, the app version, your platform, and your operating system version. Events never include your IP address, hostname, account, or the sites you visit or that Shield blocks.

You are responsible for ensuring you are authorized to share the internet connection of any device on which you install Spider Shield.

Spider sells digital services. A credit purchase counts as delivered once the credits reach your balance, and a plan counts as delivered once it activates. After that, the purchase is non-refundable and non-transferable, except where the law requires otherwise. You cannot move credits or a plan to another account or convert them to cash.

Before you pay, check the amount, the plan, the price, and the account or team you are buying for. Spider cannot move a purchase made on the wrong account.

Monthly plans renew automatically and charge the payment method on file each billing period until you cancel. You can cancel at any time on the plan page . Cancelling stops the next renewal. The plan stays active until the end of the period you already paid for, and Spider does not refund a partial period.

A price change applies from your next purchase or billing period. It never changes the price of a period you have already paid for, and you can cancel before the new price takes effect.

If Spider suspends or terminates an account for breaking these terms, the remaining balance and any unused plan time are not refunded. Opening a chargeback or payment dispute can also lead to suspension while it is reviewed. If you think you were charged in error, email support@spider.cloud first.

Spider manages its network so it stays fast and reliable for every customer. Unlimited plans have no request limit and are meant for normal scraping and crawling.

To prevent abuse, Spider may reduce an Unlimited account's concurrency for the rest of a billing period when its bandwidth use is far above typical Unlimited use. The account keeps working at the lower concurrency, and full concurrency returns on its next renewal date. Adding seats raises the account's bandwidth share.

Spider may also limit, deprioritize or suspend traffic that harms the network or other customers, such as sustained bulk downloads of large files, media streaming, or reselling or relaying access to Spider.

Spider may change these practices at any time.

Promotions, discounts, and bonus credit offers are limited-time and subject to eligibility requirements. A promotion may exclude accounts on custom, enterprise, or otherwise negotiated pricing, and may apply only to specific purchase types, such as a single pay as you go payment at or above a stated minimum.

Spider may modify, extend, shorten, or withdraw any promotion at any time, in its sole discretion. The terms in effect at the time of your purchase are the terms that apply to it.

Bonus credits granted under a promotion are non-refundable and non-transferable, hold no cash value, and are governed by the standard credit terms , including any expiration, together with the rest of this agreement.

The laws of the State of Florida govern these terms and any claim between you and Spider, without regard to conflict of law rules.

Any claim must be brought only in the state courts in Seminole County, Florida, or in the United States District Court for the Middle District of Florida, Orlando Division. You consent to the personal jurisdiction of those courts and waive any objection to bringing a claim there, including forum non conveniens and lack of personal jurisdiction.

Before either side files a claim, it must give the other written notice and try to resolve the dispute. Send yours to support@spider.cloud. If the dispute is still open 30 days after the notice, either side may file in the courts above. This step does not apply to claims about Spider's intellectual property.

You may bring a claim against Spider only on your own behalf. You agree not to bring or join a class, consolidated, or representative action, a class-wide arbitration, or a private attorney general action, and no claim of yours may be combined with another person's without the consent of every party.

You and Spider each waive any right to a jury trial in any claim connected to these terms or the service.