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The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.Jurisdictions we collect and remit taxes for:## Within the USWe collect sales tax from Basecamp, Highrise, Campfire, and Backpack customers based in:* Alaska (only certain jurisdictions charge sales tax)HEY is not subject to sales tax in the US because of the [Internet Tax Freedom Act (ITFA)](<https://uscode.house.gov/view.xhtml?req=(title:47 section:151 edition:prelim)>). Email service falls under the definition of “Internet access” under the ITFA.Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.## Within the EUWe collect VAT on any direct-to-consumer sales to EU-based customers. Most of our applications are business products but HEY is a consumer product. If you are a HEY customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.## Within the UKWe collect VAT on any direct-to-consumer sales to UK-based customers. Most of our applications are business products but HEY is a consumer product. If you are a HEY customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.## Within CanadaWe collect GST/HST (and PST where applicable) on sales to Canadian customers based in:## Updating your billing address