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## **General Questions Regarding Billing**When you first create an account in Constellix, you will only have access to the billingapplication and management application.If you find yourself trying to access services within Constellix and running into an “Oops!” response, that could mean that the payment details for this account were not fully set up.In order to fix this issue, please navigate to billing.constellix.com to set up a payment method.When setting up a credit card in our system through the account setup, a $5 returnable fee is processed to check for the validity of the card. This fee is returned to the user’s account usually within three business days.All users are billed on a monthly basis. By default, every billing period begins on the first and lasts until the end of the calendar month. If your organization requires terms outside of the normal monthly cycle, please contact our sales team or your dedicated account representative to have your account modified.Each account will automatically be invoiced based on its current credit threshold, which is dependent on its current Credit Tier (see Credit FAQ). Clients will be invoiced either at the end of the month or when they reach their credit threshold limit.Clients will not be invoiced unless their account balance exceeds $4. If the balance is below $4, it will carry over into the following month/cycle (deferred balance).**What types of payment do you accept?**By default, all payments within Constellix are made via credit card. If, for some reason, your organization requires special payment accommodation, please contact our sales team at sales@constellix.com.Due to the extra administrative costs for processing manual payments, there is an extra $40.00 administrative fee for all manually paid invoices under $500.00. Wire transfer and international wire transfers may incur additional processing fees.To cancel a service or product simply delete the configured service. To see how to do this for each specific service or product, please visit ourhelp siteand view the tutorials for your chosen service. Once you have deleted the configured service, Constellix will stop billing for said service.