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* You’ll receive instructions via **email or SMS** from the courier or vendor if payment is requiredPlease make sure your contact information is correct at checkout to avoid delays in customs clearance and shipment times.### ESL FACEIT Group, Refunds and ExchangesAs part of our operation model, we may work with various ESL entities across regions to manufacture, produce and ship your order to ensure we are providing you with a standout experience* For orders placed from within the United States of America, your order will be entered into with ESL Gaming America Inc., who shall process payment and order fulfilment; or* For order placed from the rest of the world, your order will be entered into with ESL FACEIT GROUP GER GmbH, who shall process payment and order fulfilment.#### **Wearable Products (Apparel, Accessories such as Socks, Backpacks)**You may return any wearable item for a **refund or exchange** within **30 days of receipt**, provided the following conditions are met:* Items must be **unworn, unwashed**, and **unmodified*** Items must be **free from strong odours** (e.g., perfume, detergent, cigarette smoke)**Exchanges** are only available for:* The same item in a different size* Faulty goods#### **Non-Wearable Products (e.g. Collectible Trading Cards, Water Bottles)**You may return non-wearable items within **30 days of receipt**, as long as they are:* In their **original condition**We cannot accept returns that do not meet these criteria, and such items will not be refunded or returned to you.### **How to Arrange a Return or Exchange**1. **Create a support ticket** via Customer Support within 30 days of receiving your item. Include:* We’ll provide the **warehouse return address**.* You can return the item using any carrier of your choice.* We recommend **using tracked delivery**, as we cannot accept liability for lost packages.