Ferguson Scraper

Ferguson.com no longer supports Internet Explorer. If you continue using IE, your experience will be degraded and you will not be able to check out.* Claim type (parts claim, full unit claim, or compressor/evaporator coil claim)* Unit and replacement/failed part information* NOTE: If a field is required and not properly filled out the text will change to red and not allow the user to proceed to the next step or submit the form. Some fields (like the document upload field are optional).* Upon submission, the form is sent directly via email to the Ferguson HVAC Central Warranty team to process.* The individual submitting the form will receive an email summarizing the claim details, including contact information for the HVAC Central Warranty team and a REQ number for tracking progress and communications related to the claim.* If a part needs to be returned, the HVAC Central Warranty team will inform the individual who submitted the form. The return may either be managed through the branch or handled directly by the contractor.* Once the manufacturer approves the claim, the HVAC Central Warranty team will issue a credit to the account number provided by the contractor and notify the user that submitted the form that their claim has been completed.What are best practices to ensure successful processing?To ensure timely and successful processing of warranty claims, please follow these guidelines as you prepare your form:* Claims must be submitted within 30 days of the date of repair.* The repair must be completed before submitting the claim.* The repair part must be purchased through Ferguson.* A Ferguson invoice is required for all claims.* A valid serial number must be included.* A valid homeowner’s name and address are required.* For full unit claims, please ensure prior authorization is secured. Prior authorization is required for all unit exchanges; without valid authorization no claim will be filed.