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Important Notes on Ticket Cancellation and Refund* A no-show penalty will be charged if you do not cancel your confirmed flight before departure or fail to board after check-in. For changes or refunds, reissue and refund fees will apply according to the ticket conditions.* If you wish to change or cancel tickets for specific passengers within the same reservation, please contact the Reservation Center.* Refunds will be processed to the original form of payment. Processing may take additional time if fare differences occur due to itinerary changes.* For tickets departing from Korea, refund fees will be waived if the cancellation or refund is requested at least 91 days before departure.* If online cancellation or refund is unavailable, please contact an Asiana Airlines branch office or the Reservation Center. ContactsAdditional Information Regarding Cancellation/Refund in China* There are a variety of refund penalties and fees, depending on the route and type of flight ticket. Please confirm the fare rules of the flight ticket you have purchased.* If online cancellations/refunds are not available in China, please ask for cancellations/refunds at a branch office in the country of departure.* Documentary Evidence Required for Self-Submitted Requests: Passport of traveler, flight ticket itinerary, refund application form* Documents Required for Requests Made by Another Person: Copy of the traveler’s passport, flight ticket itinerary, refund request form, letter of attorney, trustee’s passport* Refunds cannot be made without the required documents. Please be aware of this when purchasing your flight ticket.* If you purchased your ticket from a seller other than the Asiana Airlines website, mobile application, or Asiana Airlines counter, please apply for cancellation/refund at the place of purchase.Flight Ticket Cancellation/Refund Period* Please request a refund before the validity date of the flight ticket expires.