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* Huntress Email Integration* Incident Notifications - SMS / MMS Texts (Alternate Method)**Team: **Huntress Managed Endpoint Detection and Response (EDR)**Environment: **Platform, Notifications**Summary: **Instructions for Account Admin and Security Engineer users to add Incident Notification Contacts within Account Settings.Incident contacts in Huntress are your emergency call tree. When a critical incident occurs, this list tells our Security Operations Center (SOC) who to call or text so the right people in your organization are notified quickly, even overnight or on weekends.Follow the steps below to configure who should receive phone calls and/or SMS alerts when a Critical Incident is reported by the Huntress SOC. International phone numbers are supported; see the list of supported countries below.All Huntress alert calls and texts come from **+1-667-771-4770**. We recommend adding this number to your contacts so it is not blocked by your carrier and is easy to recognize during an incident.Note: Huntress will never include clickable links in automated SMS notifications.### **⚠️ IMPORTANT ⚠️**If our automated incident notification call is timing out or disconnecting before it reaches a live agent, it is likely due to an IVR (Interactive Voice Response) or a lengthy welcome message.#### **If your phone system uses an IVR, update your routing settings:*** Configure your call routing logic to prioritize and bypass the IVR for the Huntress outgoing number.* The number to prioritize is **+1-667-771-4770**.* Because our system cannot extend the call duration or navigate IVRs, routing this number directly to a live agent or ring group is required for successful connection.## Setting up Critical Incident Outreach Contacts1. Login to the Huntress Dashboard.2. Hover over the Huntress options menu in the upper-right corner of the dashboard and select the "Settings" option from the list.