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By default, we do not support all SEC codes. If you encounter unsupported SEC codes that you need to submit, please contact our financial institution during regular business hours.Why do I enter a Process Date instead of an Effective Date?;)Because there may be multiple effective dates in the file, you enter the date on which you want the file to be processed. On the date that you specify, we process the transactions according to the effective date or dates in the file.## Wire transfersWhen might I use an intermediary financial institution?;)You may need to use an intermediary financial institution if the financial institution for the beneficiary is not a direct Fedwire participant and cannot receive a wire transfer via the Fedwire system.## Tax paymentIs registration required to pay via the online banking system?;)There is no registration requirement on our system. To make federal and/or state tax payments, you should register or enroll in the Electronic Funds Transfer (EFT) program for each tax authority that you want to pay. Payment via our online banking system does not enroll you with the federal or state agency. Some agencies will not accept electronic tax payments from unregistered parties.## User managementWhy is a new user unable to see any accounts?;)When you create a user, you must set the account rights, transaction rights, and limits for the user. Depending on your settings (for dual approval of non-financial transactions), a CSR or different user may need to initiate final approval for activation.If I delete a user, will it delete that user’s activity?;)No, it only removes their access and rights to the online banking system. All payments and templates that the user created remain, as do references to their online activity.No, for security purposes you can only add or remove users and edit user rights. Users can change their own profile information, login ID, and password if they need to do so.