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## ORDERS & ACCOUNTSAll sales are final. Most items are limited and often serialized, and orders cannot be changed once they are placed. In rare cases where cancellation is possible, any refund is issued as store credit unless the product arrives damaged.**I never received my order confirmation email. What should I do?**Check your spam or promotions folders. If it isn’t there, email **support@shop.latticelogistics.com** and we’ll resend it.## SHIPPING & DELIVERYWe ship exclusively through FedEx.* FedEx Standard (2–5 business days)* FedEx Priority (1–3 business days)* FedEx Economy International (delivery times vary)**Do you ship internationally?**Yes, to most countries. Taxes, duties, and import fees are the responsibility of the customer.You’ll receive a shipping confirmation email with your FedEx tracking number once your order ships.**Tracking shows “Delivered,” but I didn’t receive my package.**Responsibility transfers to the carrier once the package is handed off.If tracking shows “Delivered” but the package is missing, check with neighbors, building staff, mailrooms, and alternate entrances.You may also contact FedEx directly for assistance.**My package was returned to sender. What happens next?**Returned orders are cancelled and refunded minus shipping costs.If you contact us before it returns to our facility, we can reship it. Additional shipping fees will apply.No. FedEx cannot deliver to PO Boxes unless it is a staffed shipping service.**Returned orders and unclaimed packages**Any order returned to us due to address errors, refusal, or non-delivery will be refunded minus shipping costs.## RETURNS & PRODUCT ISSUES**What if my item arrives damaged or defective?**Email **support@shop.latticelogistics.com** within 5 business days with photos and your order number. We’ll assist with a replacement or appropriate resolution.## PRODUCT INFORMATIONSizing details are listed on each product page.