prozis.com, as data

*It is up to the client to send the item(s) to the following address:**In case of incomplete or damaged products, products without their original packaging and/or label, or products that present signs of use, returns will not be accepted.**Neither do we accept returns of products that will expire in less than a month, underwear or swimming clothes, or offers or products that were purchased with ProzisPoints.**If we do receive an item in any of the above mentioned conditions or with the transport service label placed directly on the respective product packaging, the client will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from our premises, paying for the collection costs.*### **EXCHANGES***The client will have to return the item(s), request the respective reimbursement, and subsequently place a new order. The entire return process is described in detail in the paragraph* **RETURNS***.*## **REIMBURSEMENT METHODS***PROZIS will do everything in its power to reimburse the client as quickly as possible. PROZIS is however entitled to a maximum reimbursement term of 15 days, counting from the day the product arrives back at our warehouse.**If the payment was made by credit card, the reimbursement will be issued to the account associated with the credit card that was used for the original payment, and it will appear on the client's next bank statement.***If the payment was made by PayPal, the reimbursement payment will be made to the respective Paypal account and will become available immediately.***If the chosen payment method was Cash on Delivery or ATM/bank transfer, the client will be asked for the necessary details of the account on which he/she wishes to receive the reimbursement.**