wpenginepowered.com, as data

* Undertakes Incident Management and Operational Support activities.* Actively supports the integration and development of self and others.* Performs the role in all operational conditions e.g. Business as usual, Spate and in the implementation of the business continuity arrangements.* Uses and maintains the reliability and readiness of relevant control and operations equipment.* Contributes to promoting a culture of excellence and continuous improvement at all times.* Complies with all company policy, guiding frameworks and legal requirements especially equality, diversity, fairness & dignity in the workplace and Health and Safety.* Deputises for Team Leader as required.* Any other duties commensurate with the responsibilities of the role.#### Key Decisions made by this Role:* Determine the appropriate response to each reported incident.* Ensure sufficient incident details are obtained and distributed as appropriate.* Ensure correct escalation of issues.#### Person Specification* Evidence of working and making effective and timely decisions under pressure, maintaining a confident and resilient attitude in highly challenging* Demonstrates an ability to work successfully in a team.* Evidence of effective communication using an appropriate style, particularly when working under pressure or dealing with callers who may be anxious or distressed.* Experience of customer focussed working approach.* Evidence of flexibility to achieve continuous personal and team performance through the development of self and others.* Demonstrates a good level of literacy and numeracy to be able to assimilate and record information to reflect activity.* Evidence of data entry and retrieval, and keyboard skills, to a speed of at least 30wpm, with at least 75% accuracy.* Demonstrates an understanding of equality and diversity and experience of embedding a fair and ethical approach to others.