decagon.ai, as data

Build, optimize, and scale AI agents that treat every customer like the only one.With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.Though we already had a robust Voice of the Customer program and an understanding of customer inquiries we thought we could deflect, we saw 10x higher deflection at launch than we anticipated.Director, CX Operations Strategy and AIThe Decagon team consistently finds ways to make things work. They really understand what we’re asking for, get creative in how we solve problems, and keep pace with how quickly we want to stand things up.Global Customer Experience Directorrevenue from fully AI-handled conversationsMove past complex configuration languages that slow iteration, inflate costs, and drain engineering time.**Agent Operating Procedures (AOPs)** let you define agent workflows in natural language, so you can refine behavior and optimize performance as fast as your business moves.### **Build** your agentDefine your workflows with natural-language AOPs that deliver faster time to value, greater transparency, and trusted results at scale.### **Optimize** your agentValidate and iterate on AI logic with robust testing, observability, and experimentation, so your agent stays reliable as it evolves.### **Scale** your agentUnlock critical insights with an analytics suite that turns every conversation into an opportunity to better understand your customers.### **Your business evolves.**Every update to your agent shouldn’t require an engineering sprint or vendor ticket.