junipercloud.net, as data

Success plan focused on proactive management, planning, account setup, reporting for purchased services, case escalation, customized reporting, and bi-weekly/quarterly reviewsEnables better alignment between your objectives and Juniper services by developing a specific services plan for effective delivery**Proactive Account Management**Guidance for mapping business requirements to network function and capabilityEnsures your network and business requirements are consistently metAlso included in Advanced Care**Designated Remote Technical Liaison**A named, designated technical liaison provides assistance with technical needsHelps you implement best practices across your network and provides knowledge transferGuidelines and processes for accessing Juniper resourcesCollapses the learning curve and accelerates operational processes**Active Issue Management (24x7)**A dedicated phone number provides 24x7, after-hours access to a designated, remote support team to facilitate your issues, ensuring cases are properly escalated. A follow-up report and status is provided until escalation requests are completeEnsures that issues are handled and resolved in an efficient manner, keeping your network running smoothly**Proactive Operational Support**Proactive assistance with Return Material Authorization (RMA) issues, asset management, support related to contracts, licenses, and entitlementEnsures operational success to keep your network running efficiently**Escalation Management and Technical Issue Resolution**Technical input to facilitate and expedite problem resolutionMinimizes impact of business-critical technical cases**Periodic Review of Open Issues**Operational review calls to provide customer updates on technical case activities and ensure ongoing progressImproves performance and reduces downtime by identifying areas for improvement during regular check-ins